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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amy Kelly

August 25, 2026

5  out of  5
rating by Amy Kelly
"Staff are great to work with and always very helpful."
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Dar io

August 21, 2026

5  out of  5
rating by Dar io
"I honestly never expected that meeting someone at the fair would end up having such a huge impact on my life, but meeting Lindsey Giagni turned out to be one of those moments that I will never forget. What started as a simple meeting at the fair became something so much bigger, because Lindsey ended up helping me with some of the most important things in my life: my life insurance, my house insurance, and my car insurance. It is honestly crazy to think that one random day at the fair could lead to me meeting someone who would provide me with protection and coverage for so many major parts of my life. Lindsey didn’t just help me get insurance; she helped give me peace of mind knowing that the things I care about and depend on are protected. My life is important, my house is important, and my car is important, and Lindsey Giagni was there to help me make sure that all of them were covered. From the moment I met her, I could tell that she was someone who knew what she was doing and genuinely wanted to help. She made something that can normally feel confusing, stressful, and overwhelming into something much easier to understand. Insurance is one of those things that you hope you never need to use, but you want to know is there when something unexpected happens, and because of Lindsey, I have that reassurance. My house is a huge part of my life because it is where I live, relax, make memories, and feel safe, and knowing that I have house insurance gives me confidence that I have protection for something so valuable. My car is something I rely on constantly to get where I need to go, and having car insurance means that I can drive with greater peace of mind knowing that I have coverage behind me. And of course, life insurance is something that represents an even bigger level of preparation and protection for the future. The fact that Lindsey was able to provide me with all three—life, house, and car insurance—shows just how important she has become in helping me get my life organized and protected. I will always remember that this all started when I met Lindsey Giagni at the fair, because I had absolutely no idea at the time that such a simple meeting would turn into something that would affect so many important areas of my life. Sometimes you meet people in completely unexpected places, and they end up helping you in ways you never could have predicted, and that is exactly what happened with Lindsey. I am incredibly grateful that our paths crossed that day. She helped me take care of some of the biggest responsibilities that come with being an adult, and she gave me the opportunity to feel more secure about my future and the things I have worked for. Lindsey Giagni will always be the person I remember meeting at the fair who ended up helping protect my life, my home, and my car, and I truly appreciate everything she has done for me. It is amazing how one meeting can turn into such an important connection, and I am thankful that I met her when I did. If I had never gone to that fair or never crossed paths with Lindsey, who knows if I would have found someone who could help me in the same way. Meeting her was genuinely a blessing, and I will always appreciate the time, effort, and help she gave me in getting my life insurance, house insurance, and car insurance taken care of. Lindsey didn’t just provide me with insurance policies—she provided me with reassurance, confidence, and peace of mind about some of the most important things in my entire life, and for that, I am extremely thankful. - Dario❤️"
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Destiny rodriguez

August 21, 2026

5  out of  5
rating by Destiny rodriguez
"Very sweet , helped explain further when confused on something."
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Victoria Dickson

August 11, 2026

5  out of  5
rating by Victoria Dickson
"Love love love Madison! She was a BIG help with my switchover from Progressive to State Farm. Hooked me up with all the discounts. Highly recommend reaching out. 10/10"
We responded:
"Thank you for the 5-star review, Victoria! We’re proud to serve the Guilderland community and truly appreciate your trust and support. We look forward to helping you with homeinsurance once you find your forever home! "
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sarah pasquini

July 31, 2026

5  out of  5
rating by sarah pasquini
"I have worked with Kelly and Madison specifically thus far and they both are extremely responsive to all my questions! The ability to communicate with them via text, phone call and email make it very easy for someone with a busy schedule. Thank you!!!"
We responded:
"We’re so happy to hear you had a great experience with Kelly and Madison!  Thank you for the wonderful 5-star review! Knowing we are able to make your life easier is the biggest compliment and truly what we strive to offer all our customers! Thank you so much Sarah! - Lindsey "
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Kristi Confortin

July 14, 2026

5  out of  5
rating by Kristi Confortin
"I had a fantastic experience working with Kelly Houston at State Farm! She is friendly, kind, and genuinely cares about her clients. From start to finish, her communication was excellent, and she made the entire process easy to understand. Her email instructions were clear, organized, and incredibly helpful, which made everything stress-free. Kelly's positive attitude and willingness to help truly set her apart. I highly recommend her to anyone looking for outstanding customer service and a knowledgeable, caring insurance agent. Five stars!"
We responded:
"Thank you so much for the wonderful 5-star review! We’re thrilled to hear about your experience with Kelly and our State Farm team in Guilderland, NY. Kelly truly cares about making insurance easy to understand and providing friendly, knowledgeable customer service every step of the way. We’re grateful you trusted us with your insurance needs and took the time to share your experience. If you ever need anything, Kelly and the entire Lindsey Giagni State Farm team are always happy to help!"
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Joan E “nonnieJ” Weaver

June 26, 2026

5  out of  5
rating by Joan E “nonnieJ” Weaver
"My dealings were with Shannon. She wasted no time, I had Auto and homeowners in less than 2 hours. I'm totally satisfied with her service, she can outdo Jake any day."
We responded:
"Wow, thank you for the 5-star review, Joan! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch! I agree, Jake has nothing on Shannon! :) "
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K. Williams

June 16, 2026

5  out of  5
rating by K. Williams
"I transitioned from my longtime agent to the Altamont Office, assigned by SF. I had no idea what to expect. Let me tell you—I was welcomed warmly, and transitioned without a hitch. They were attentive then and remain so now. I feel like I’m in the best hands. What a relief!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with our State Farm Team! Please know we are here for you every step of the way! - Lindsey "
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Michael Celentano

June 2, 2026

5  out of  5
rating by Michael Celentano
"Very pleasant and professional, prompt customer service 👍"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Taylor Dyal

May 27, 2026

5  out of  5
rating by Taylor Dyal
"Such a quick and responsive team and great customer service! will recommend to friends and family."
We responded:
"Taylor, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Lindsey Giagni’s Team is just a call or email away!"
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Christine Ford

May 17, 2026

5  out of  5
rating by Christine Ford
"Shannon was an absolute delight to work with. Extremely knowledgeable and always happy to help. I appreciate how easy she made the process of switching agents."
We responded:
"Hi Christine, We are grateful and appreciate the time you took to leave your review. It is truly touching to know you think so highly of us! We look forward to providing you with more great experiences in the near future. See you soon!"
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Paul Desiderio

May 15, 2026

5  out of  5
rating by Paul Desiderio
"The whole office is really nice. Alwsys prompt service. They are helpful and knowledgeable."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Lindsey Giagni’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Altamont ."
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paul scilipoti

May 15, 2026

5  out of  5
rating by paul scilipoti
"What a pleasant and efficient office. A human being actually answers the phone and with a friendly and polite manner. Reasonable priced insurance too. Totally recommend!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Linda Bloemink Cain

May 13, 2026

5  out of  5
rating by Linda Bloemink Cain
"Very welcoming and always ready to help. Great customer service!"
We responded:
"Thank you for your kind review of State Farm Agent Lindsey Giagni’s Team. We appreciate it!"
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Mark DeWitt

May 11, 2026

5  out of  5
rating by Mark DeWitt
"I called the office to add and remove a vehicle on my auto insurance policy. They were very helpful and it was an easy process. Thanks again"
We responded:
"We are grateful for your 5-star review, Mark! Thanks for taking a moment to share your positive rating of State Farm Agent Lindsey Giagni’s Team here in Altamont . "
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Christine Fischer

April 24, 2026

5  out of  5
rating by Christine Fischer
"Shannon was such a delight to talk with as well as very informative with information that had no idea was on H.O. policy. Very much enjoyed conversation with her as also enjoyed quotes given me. Look forward working with her and State Farm. Love being able, if needed, ability to deal with agent in person."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Lindsey Giagni’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Roashni D

April 23, 2026

5  out of  5
rating by Roashni D
"I worked with Shannon, she was able to answer all my questions pertaining to homeowners insurance as this is my first time. She was very patient with me and was able to get me great coverage for an amazing price! Thank you Shannon! I truly appreciate your great communication and customer service skills. :)"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. Shannon is great and we are so happy we were able to make it an easy experience! "
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Martha Young

February 19, 2026

5  out of  5
rating by Martha Young
"I met Kelly three years ago, but was still content with my old company, Kelly checked in each year and I decided it was time to switch companies, I called Kelly and she could not have been more helpful! Sorry I waited three years! Kelly covered my home and car with more coverage for a better price. Thank you Kelly!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Lindsey Giagni’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Jeanne Cyr

February 14, 2026

5  out of  5
rating by Jeanne Cyr
"Lindsey has been wonderful from the start! Most recently I had the pleasure of working with Kelly Houston on my life insurance and she was fantastic! Top notch service, excellent communication and just a wonderful person to work with. Kelly was attentive and extremely knowledgeable, she got everything done in a timely fashion and really focused on what I needed. She is a wonderful asset to your team Lindsey! Always a pleasure to work with you ladies!"
We responded:
"Wow, thank you for the 5-star review, Jeanne! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch! We appreciate your business and support all these years! "
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Nancy Confortin

February 12, 2026

5  out of  5
rating by Nancy Confortin
"Kelly was magnificent in helping me save on my auto and home insurance. Thanks for explaining everything thoroughly to me."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we continue to meet your expectations! "
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John Evans

January 12, 2026

5  out of  5
rating by John Evans
"Madison Lawyer was so helpful and responsive! She helped me get a homeowners policy and bundle it with a car insurance. She was extremely knowlegible about the various programs that helped me lower my rates as well."
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Elliot

January 8, 2026

5  out of  5
rating by Elliot
"Excellent customer service experience. Quick, attentive, responsive to questions, and best homeowner insurance rate compared to competitors. Thank you!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Laurence Pardi

January 2, 2026

5  out of  5
rating by Laurence Pardi
"Called right before the end of the year and was able to get an immediate quote for insurance on two autos and my home. The quoted cost was very reasonable. Shannon was personable and professional. So far I am a happy State Farm customer and it's nice that they have an office in my little village."
We responded:
"Hello Laurence and thank you for taking the time to leave such an awesome review for our office and especially for Shannon! We are so happy we were able to help you with your insurance needs! - Lindsey"
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Gary Madison II

December 31, 2025

5  out of  5
rating by Gary Madison II
"Shannon was very welcoming to speak with, patient and informative. Very happy I made the change from my previous carrier."
We responded:
"Hello Gary, thank you so much for the 5 stars! We are happy to be your local State Farm Insurance Agent! "
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Robert Breen

November 7, 2025

5  out of  5
rating by Robert Breen
"Working with shannon was great. She was very helpful and upped our insurance coverage and saved us 1200 a year."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"