Reviews
State Farm® Agent Lindsey Giagni
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Kermit Salfi
October 13, 2026
"Madison has OUTSTANDING customer service!!"
We responded:
"Thank you so much for the 5-star review, Kermit! We couldn't agree more -- Madison does an outstanding job taking care of our customers, and we're lucky to have her on our team! We truly appreciate you taking the time to recognize her and share your experience. Thank you for trusting our office with your insurance needs!"
Matt Nelligan
September 26, 2026
"Incredible service. I had multiple questions and scenarios and Lindsey helped me work through them all. I have never in my 53 years had such a positive experience related to an insurance transaction. If you need help in this arena you would be crazy not to work with Lindsey Giagni!"
We responded:
"Matt, thank you so much for such an incredible review! This one really means a lot to me! Insurance isn't always simple, and I believe it's important to take the time to answer questions, walk through different scenarios, and make sure you're comfortable and confident in your decisions. I'm so glad that came through in your experience! I truly appreciate the opportunity to work with you and Jackie, and even more so, the trust you've placed in me and my team. We're always here when you need us!
Lindsey Giagni"
Joe Scalzo
September 20, 2026
"Well this is a difficult one for me to write as it was such a good experience for me/us that it seems a shame to write a short review, but here goes:
I had been in discussion with the agency months ago when looking to replace my home and auto insurance. Yes there were s ome problems but Kelly Houston certainly helped get me through them one at a time and she even worked behind the scenes reporting back when she needed information.
The end result was that Kellys hard and thorough work paid off as she was able to accomplish the movement of both policies-which, prior to The Giagni agency was not possible!
She certainly is a worker who both does not give up but also wanted to to a good thorough job!
I now am a State Farm Customer and would nor be without Kelly's work and demeanor.
She certainly is an extraordinary worker and one I will hire in my next life when I open my agency.
Thank You to both Lindsey and Kelly.
Be well."
We responded:
"Thank you so much for taking the time to write such a thoughtful review! We know there were a few hurdles along the way, which makes it even more meaningful to hear how much you appreciated Kelly’s persistence and attention to detail. She truly cares about the people she works with and isn’t one to give up when there’s a problem to solve!
We’re very lucky to have Kelly on our team, but I may have to keep an eye on her after hearing about your plans to hire her in your next life! 😊
Thank you for trusting our office with your home and auto insurance and for giving us the opportunity to work through the process with you. We’re so happy to officially have you as part of our State Farm family!
— Lindsey
Lindsey Giagni State Farm Office"
Nancy Carter
September 11, 2026
"Kelly Houston was a wonderful agent. We took our time and went line by line in the car insurance policy and homeowners policy. She explained everything to me. She told me many ways to save on both policies. In the end I saved over $2300 per year by switching to State Farm. Thank you for being very patient with me to ensure I received the coverage that I wanted! And on a side note, I told my sisters about switching and they already have State Farm and had nothing but praises for the company. Thank you"
We responded:
"Thank you so much for sharing this! We truly believe insurance should make sense to you — not just be a bunch of numbers on a page — and Kelly does such a great job taking the time to explain the details and answer every question.
We’re thrilled that she was able to help you find the coverage you were looking for while also saving you over $2,300 a year! And hearing that your sisters are happy State Farm customers too makes this even better. 😊
Thank you for trusting Kelly and our team at Lindsey Giagni State Farm. We’re so happy to have you with our office!
— Lindsey
Lindsey Giagni State Farm Office
"
Derrick Deboer
September 11, 2026
"We worked with Kelly in Lindsey Giagni's office and she was amazing! She helped us not only get an insurance policy for our vehicles but also our son's. She was professional, helpful and timely. Plus she was able to save us a good amount of money every month. I am so happy we made the switch."
We responded:
"Thank you so much, Derrick! We love hearing this! Kelly does an amazing job making the process easy and making sure each family gets the time and attention they deserve. We’re especially happy she was able to help with both your vehicles and your son’s while finding some meaningful savings along the way.
Thank you for making the switch and trusting Kelly and our team at Lindsey Giagni State Farm. We’re so happy to have your family with our office! 😊
— Lindsey
Lindsey Giagni State Farm Office"
Raphel
September 10, 2026
"Thank you for all your help!!! And what a huge relief that switching gave us!! Holy cow!🥰😘
I can’t wait to switch over our home owners insurance and bundle that with you as well!!"
We responded:
"Thank you so much, Raphel! 🥰 We’re so happy we could help make the switch easy AND bring you some serious savings -- that’s the best kind of relief! We truly appreciate you trusting our office, and we’re looking forward to helping with your homeowners insurance next. Welcome to the Lindsey Giagni State Farm family! ❤️"
David Peralta
September 4, 2026
"I've been working on switching over to state farm and I couldn't of done it at a better time.. Madison Lawyer was awesome she made the transition easy and smooth and was able to give me a great quote... thank you and very much appreciate all you did."
We responded:
"Thank you so much, David! We’re so glad you made the switch to State Farm and that Madison was able to make the entire process easy and smooth for you. She’ll love hearing this! 😊
We know changing auto insurance can feel like a big task, so our goal is to make the process simple from the quote all the way through getting your new coverage in place.
We really appreciate you choosing our local State Farm office and taking the time to share your experience. We’re happy to have you with us and look forward to being here whenever you need us!"
Jasper McNulty
September 3, 2026
"Madison was the one who helped me on a phone call. I had a policy cancel with progressive over delivering food and she hooked me right up with it all within 30 minutes. All switched over, all insured, safe from penalty, and safely able to keep doing my job. No notes here absolute 10/10"
We responded:
"Thank you so much, Jasper! We’re thrilled Madison was able to get your auto insurance switched over quickly and help keep you covered so you could get back to work without missing a beat. A 10/10 absolutely makes our day! 😊
Our team at Lindsey Giagni State Farm in Altamont, NY takes a lot of pride in making car insurance as simple and stress-free as possible. Whether it’s auto insurance, home insurance, renters insurance, or life insurance, we’re always here when you need us.
Thank you for trusting our local State Farm office -- and for taking the time to leave Madison such an awesome review! ❤️"
Michele Morgan
September 3, 2026
"Madison lawyer was awesome to work with super friendly and helpful! I am paying way less now with my 19 yr old son on my policy then I was paying at other insurance company with just me!! Will definitely recommend state farm for your car insurance especially if you have new teen drivers!"
We responded:
"Thank you so much, Michele! We love hearing this! 😊 Madison takes a lot of pride in making car insurance easy to understand and helping families explore their options, especially when adding a teen or young driver to their auto insurance policy.
We’re so happy you trusted Lindsey Giagni State Farm to help your family! Our Altamont office proudly serves Guilderland, Altamont, and families throughout Albany County with auto insurance, home insurance, life insurance, and more.
Thank you for recommending our local State Farm office, especially to other families with new drivers. Referrals and reviews like yours mean so much to Madison and our entire team! ❤️
Lindsey
Lindsey Giagni State Farm Office
"
Amy Kelly
August 25, 2026
"Staff are great to work with and always very helpful."
We responded:
"Thank you so much! 😊 We’re lucky to have such a caring team, and we really appreciate you taking the time to share this. At Lindsey Giagni State Farm, our goal is to make insurance simple and provide friendly, personal service to our customers throughout Guilderland, Altamont, Albany County, and the Capital Region. We’re always here when you need us!"
Dar io
August 21, 2026
"I honestly never expected that meeting someone at the fair would end up having such a huge impact on my life, but meeting Lindsey Giagni turned out to be one of those moments that I will never forget. What started as a simple meeting at the fair became something so much bigger, because Lindsey ended up helping me with some of the most important things in my life: my life insurance, my house insurance, and my car insurance. It is honestly crazy to think that one random day at the fair could lead to me meeting someone who would provide me with protection and coverage for so many major parts of my life. Lindsey didn’t just help me get insurance; she helped give me peace of mind knowing that the things I care about and depend on are protected. My life is important, my house is important, and my car is important, and Lindsey Giagni was there to help me make sure that all of them were covered. From the moment I met her, I could tell that she was someone who knew what she was doing and genuinely wanted to help. She made something that can normally feel confusing, stressful, and overwhelming into something much easier to understand. Insurance is one of those things that you hope you never need to use, but you want to know is there when something unexpected happens, and because of Lindsey, I have that reassurance. My house is a huge part of my life because it is where I live, relax, make memories, and feel safe, and knowing that I have house insurance gives me confidence that I have protection for something so valuable. My car is something I rely on constantly to get where I need to go, and having car insurance means that I can drive with greater peace of mind knowing that I have coverage behind me. And of course, life insurance is something that represents an even bigger level of preparation and protection for the future. The fact that Lindsey was able to provide me with all three—life, house, and car insurance—shows just how important she has become in helping me get my life organized and protected. I will always remember that this all started when I met Lindsey Giagni at the fair, because I had absolutely no idea at the time that such a simple meeting would turn into something that would affect so many important areas of my life. Sometimes you meet people in completely unexpected places, and they end up helping you in ways you never could have predicted, and that is exactly what happened with Lindsey. I am incredibly grateful that our paths crossed that day. She helped me take care of some of the biggest responsibilities that come with being an adult, and she gave me the opportunity to feel more secure about my future and the things I have worked for. Lindsey Giagni will always be the person I remember meeting at the fair who ended up helping protect my life, my home, and my car, and I truly appreciate everything she has done for me. It is amazing how one meeting can turn into such an important connection, and I am thankful that I met her when I did. If I had never gone to that fair or never crossed paths with Lindsey, who knows if I would have found someone who could help me in the same way. Meeting her was genuinely a blessing, and I will always appreciate the time, effort, and help she gave me in getting my life insurance, house insurance, and car insurance taken care of. Lindsey didn’t just provide me with insurance policies—she provided me with reassurance, confidence, and peace of mind about some of the most important things in my entire life, and for that, I am extremely thankful. - Dario❤️"
We responded:
"Dario, wow -- this one got me! ❤️ Thank you so much for taking the time to write such a thoughtful review. Of all the people I met during our week at the Altamont Fair, I’m incredibly grateful our paths crossed too!
This is exactly why I love what I do. Insurance can feel like it’s just policies and paperwork, but for me, it’s about getting to know the person and understanding what they’ve worked hard for and who they want to protect. Being able to help you put your auto, home, and life insurance together and feel confident about what you have in place means a lot to me.
Having my State Farm office here in Altamont and getting to work with people from Guilderland and throughout our local community makes what I do even more meaningful. So many of our customer relationships start with a simple conversation -- although meeting at the fair might be one of my favorite ways! 😊
Thank you for trusting me and my team, Dario. I’m so happy that one random day at the fair turned into this kind of relationship. We’re lucky to have you as part of our State Farm family! ❤️
Lindsey
Lindsey Giagni State Farm Office
"
Destiny rodriguez
August 21, 2026
"Very sweet , helped explain further when confused on something."
We responded:
"Thank you so much! 😊 Insurance can definitely be confusing sometimes, so we’re always happy to slow things down, answer questions, and make sure everything makes sense. Our team at Lindsey Giagni State Farm loves helping our neighbors throughout Guilderland, Altamont, and the surrounding Albany County area. We really appreciate your kind words and your trust in our office! ❤️"
Victoria Dickson
August 11, 2026
"Love love love Madison! She was a BIG help with my switchover from Progressive to State Farm. Hooked me up with all the discounts. Highly recommend reaching out. 10/10"
We responded:
"Thank you for the 5-star review, Victoria! We’re proud to serve the Guilderland community and truly appreciate your trust and support. We look forward to helping you with homeinsurance once you find your forever home! "
sarah pasquini
July 31, 2026
"I have worked with Kelly and Madison specifically thus far and they both are extremely responsive to all my questions! The ability to communicate with them via text, phone call and email make it very easy for someone with a busy schedule. Thank you!!!"
We responded:
"We’re so happy to hear you had a great experience with Kelly and Madison! Thank you for the wonderful 5-star review! Knowing we are able to make your life easier is the biggest compliment and truly what we strive to offer all our customers! Thank you so much Sarah! - Lindsey "
Kristi Confortin
July 14, 2026
"I had a fantastic experience working with Kelly Houston at State Farm! She is friendly, kind, and genuinely cares about her clients. From start to finish, her communication was excellent, and she made the entire process easy to understand. Her email instructions were clear, organized, and incredibly helpful, which made everything stress-free. Kelly's positive attitude and willingness to help truly set her apart. I highly recommend her to anyone looking for outstanding customer service and a knowledgeable, caring insurance agent. Five stars!"
We responded:
"Thank you so much for the wonderful 5-star review! We’re thrilled to hear about your experience with Kelly and our State Farm team in Guilderland, NY. Kelly truly cares about making insurance easy to understand and providing friendly, knowledgeable customer service every step of the way. We’re grateful you trusted us with your insurance needs and took the time to share your experience. If you ever need anything, Kelly and the entire Lindsey Giagni State Farm team are always happy to help!"
Joan E “nonnieJ” Weaver
June 26, 2026
"My dealings were with Shannon. She wasted no time, I had Auto and homeowners in less than 2 hours. I'm totally satisfied with her service, she can outdo Jake any day."
We responded:
"Wow, thank you for the 5-star review, Joan! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch! I agree, Jake has nothing on Shannon! :) "
K. Williams
June 16, 2026
"I transitioned from my longtime agent to the Altamont Office, assigned by SF. I had no idea what to expect. Let me tell you—I was welcomed warmly, and transitioned without a hitch. They were attentive then and remain so now. I feel like I’m in the best hands. What a relief!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with our State Farm Team! Please know we are here for you every step of the way! - Lindsey "
Michael Celentano
June 2, 2026
"Very pleasant and professional, prompt customer service 👍"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Taylor Dyal
May 27, 2026
"Such a quick and responsive team and great customer service! will recommend to friends and family."
We responded:
"Taylor, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Lindsey Giagni’s Team is just a call or email away!"
Christine Ford
May 17, 2026
"Shannon was an absolute delight to work with. Extremely knowledgeable and always happy to help. I appreciate how easy she made the process of switching agents."
We responded:
"Hi Christine, We are grateful and appreciate the time you took to leave your review. It is truly touching to know you think so highly of us! We look forward to providing you with more great experiences in the near future. See you soon!"
Paul Desiderio
May 15, 2026
"The whole office is really nice. Alwsys prompt service. They are helpful and knowledgeable."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Lindsey Giagni’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Altamont ."
paul scilipoti
May 15, 2026
"What a pleasant and efficient office. A human being actually answers the phone and with a friendly and polite manner. Reasonable priced insurance too. Totally recommend!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Linda Bloemink Cain
May 13, 2026
"Very welcoming and always ready to help. Great customer service!"
We responded:
"Thank you for your kind review of State Farm Agent Lindsey Giagni’s Team. We appreciate it!"
Mark DeWitt
May 11, 2026
"I called the office to add and remove a vehicle on my auto insurance policy. They were very helpful and it was an easy process. Thanks again"
We responded:
"We are grateful for your 5-star review, Mark! Thanks for taking a moment to share your positive rating of State Farm Agent Lindsey Giagni’s Team here in Altamont . "
Christine Fischer
April 24, 2026
"Shannon was such a delight to talk with as well as very informative with information that had no idea was on H.O. policy. Very much enjoyed conversation with her as also enjoyed quotes given me. Look forward working with her and State Farm. Love being able, if needed, ability to deal with agent in person."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Lindsey Giagni’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"